Returns & Exchanges

At AULA Official Shop, we stand behind the quality of our gaming peripherals and offer a 30-day return window for items in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution.

1

Initiate Request

Log into your account and navigate to your order history to select the product you wish to return and submit a formal request.

2

Secure Packaging

Place the item in its original AULA packaging, including all accessories, manuals, and cables to ensure a full refund eligibility.

3

Shipping Label

Once approved, download the prepaid shipping label from your email and attach it securely to the outside of your return parcel.

4

Inspection and Refund

Our technical team will inspect the device upon arrival, and your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing