Frequently Asked Questions

Everything you need to know about AULA gaming gear and services.

What is the warranty period for AULA products?

All AULA Official Shop electronics come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.

How long does shipping take for my order?

Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.

Are AULA mechanical keyboards compatible with Mac and Windows?

Yes, most AULA keyboards are plug-and-play compatible with both Windows and macOS, though some specialized software drivers may be Windows-exclusive.

What is your return policy for gaming peripherals?

We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).

How can I download the latest drivers for my mouse or keyboard?

You can download the latest software and drivers directly from our 'Downloads' section on the official website by searching for your specific model number.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.